Last updated: 15/08/2025
Museums.com is committed to creating a safe and secure experience for collectors and buyers of fine art around the world. While we act as a trusted intermediary between buyers and sellers, it’s important to understand how our purchase protection process works.
By making a purchase through Museums.com, you agree to the following terms:
All art purchases made through Museums.com are final and non-refundable.
We do not allow cancellations, returns, or exchanges once a purchase is complete. Buyers are responsible for reviewing artwork details and asking any necessary questions before placing an order.
Museums.com does not authenticate or verify artwork listings.
Buyers are solely responsible for conducting due diligence on the authenticity, condition, provenance, and value of the artwork before completing a purchase. We encourage buyers to request certificates of authenticity or documentation directly from the seller when needed.
We accept the following forms of payment:
◉ Credit card (for purchases of $2,000 or less)
◉ ACH bank transfers (U.S. only)
◉ Domestic or international wire transfers
◉ Escrow.com (required for purchases over $2,000)
◉ Cryptocurrency-based escrow using BTC, ETH, USDT, or USDC
For all purchases exceeding $2,000, escrow is mandatory.
When you purchase artwork through Escrow.com or our crypto-based escrow solution:
◉ Your funds are held in a secure escrow account until the item is delivered and inspected.
◉ The seller only receives funds after the buyer confirms successful delivery and condition.
◉ If the item arrives damaged, misrepresented, or not delivered, the buyer may initiate a dispute while the funds are still held in escrow.
We allow both parties to resolve issues independently. If they are unable to reach an agreement, either party may escalate to arbitration through Museums.com’s dispute resolution process (see Section 5).
If a dispute is escalated, Museums.com will review the case based on:
◉ Evidence provided by both buyer and seller (photos, tracking, communication)
◉ Delivery confirmation and timing
◉ Any prior agreements or documentation
Museums.com’s internal arbitration team will make a binding final decision on how funds are released. By using our platform and escrow services, both buyer and seller agree to accept the outcome of arbitration.
If your item arrives damaged
◉ Contact the seller immediately to report the issue.
◉ Keep all original packaging and take clear photos of any damage.
◉ You may open a dispute while funds are still held in escrow.
Resolution options may include a negotiated partial refund, a full return (if agreed upon), or compensation through insurance (if shipping coverage was arranged).
Unless otherwise stated, the seller is responsible for packaging, insuring, and shipping the artwork.
Museums.com is not liable for delays, customs issues, or damages during transit. Buyers should confirm shipping methods and insurance with the seller before finalizing the purchase.
If you need assistance with a transaction, please contact our support team at:
📧 support@museums.com
We are happy to help guide you through the dispute or arbitration process, but we do not offer direct refunds or returns.
✅ Escrow Required for Orders $2,000+
❌ No Returns or Refunds
🧾 Buyers Responsible for Authentication
⚖️ Disputes Can Be Resolved via Arbitration
📦 Damaged Items Must Be Reported While in Escrow
“The Future of the Art World Lives Here.”
Join a borderless community fors bold creators and curious collectors.